Returns and Exchanges
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with labels attached, undamaged.
Request a return by contacting us with your order number, the details of the item(s) in question, and an explanation of why you would like to return the item(s). Our couriers will contact you to arrange a suitable time and day to make collection. Collection usually takes up to 5 working days to complete. Once the returned item(s) is back in stock, we will send you a coupon to the same value of the item purchased to use on our site.
Several types of goods are exempt from being returned. Underwear and any equipment or apparel / clothing that has been used cannot be returned.
Please note that return requests will be approved at the discretion of Cycling J&J. Products will not be eligible for return if
they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined, or added to, blended, or combined with, or embedded within, other goods or property.
This includes products & packaging that have been worn or damaged. We do not accept returns after 7 working days, but we will look at each return request and approve at our discretion. Shipping and handling charges are not refundable, unless an order has arrived damaged, faulty, incorrect, or missing. The Cycling J&J customer service team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.
Except in the case of a defect, we will not accept returns of shoes that have been worn. Cycling J&J staff will determine whether the shoes have been worn or not. Please note that Cycling J&J is not responsible for returning the shoes to you in this case.
A separate box must be used to ship shoes/trainers back with the original box inside. The original box cannot be used as packaging for shipping. Any returns without the original shoe box or with a damaged shoe box will not be refunded. They will be returned to sender.
Once a request for a return has been logged and approved by Cycling J&J, you will be sent an email to confirm that our courier partner will arrange a collection date and time with you.
Please ensure that the item/s are in the packaging that you received them in, and that you include the original order invoice.
Collection and return to our warehouse can take up to 4 working days for Main centres, and 8 working days for outlying/regional areas from the date of logging a return.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send you instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com for questions related to refunds and returns.